Customer Issue: The customer’s teenage son backed the family car into their garage door, breaking two panels.
Our Solution: Since the hinges were also damaged, our team had to unscrew them and install replacements before they could get to the damaged panels. Fortunately, two more Clopay synthetic panels like the ones the rest of the door used were already in stock, so the job was completed within a day.
Door Got Off Track
Customer Issue: Dents in tracks.
Our Solution: A quick inspection lead us to discover that this customer's horizontal tracks were dented, which caused the rollers to slide out and nearly brought the whole door collapsing down on him. We quickly straightened everything out, got the door and the tracks back into alignment and made sure everything was working correctly once again.
Customer Issue: Broken spring.
Our Solution: After quickly removing the old component's remains, we installed a new galvanized torsion spring in its place, seeing as the former had been all but consumed by rust. We then made sure the new spring was completely adjusted and that the door was working properly and safely.
Customer Issue: Old opener broke down.
Our Solution: After asking the customer some questions to determine her preference and her specific needs, we recommended a new LiftMaster 8557W Elite Series ¾ HP AC Belt Drive opener for her moderately heavy steel garage door. She agreed, so we installed the new opener for her and made sure she understood how she can use its WiFi capabilities.